In our showroom we have copies of hundreds thank you letters from clients who have purchased kitchens going back to the 1970's. If you come to visit us take a look at our "thank you" book - we are very proud of it.
"We just want to thank you for your help over the Bosch dishwasher and for making things easier for us at a very difficult time in our lives.Darren was punctual, courteous and really helpful and did a wonderful job as well.Please let him know we appreciate his assistance. We have told our friends about your company and will certainly recommend your company to others. I wish you and your staff all the best for the future in these uncertain times."
"Thank you so much for your consideration. I would gladly recommend your company."
"Thank you so much for doing as you said you would The sink arrived safely on Friday."
Kim and John Ross
"Further to our note below we also wanted to thank you for the service we received recently when we advised that the AEG warming drawer was damaged. We had accepted this on delivery and only discovered the dent in the front panel when it was being fitted some weeks later. You kindly liaised with AEG who sent a replacement and fitted it last week with no further charge. We are very appreciative of the service provided both by yourselves and AEG on this occasion. If it is possible for you to do so, we would appreciate you passing on our thanks to AEG as well."
"Thank you. Excellent service"
Mrs Kim Ross
I just wanted to thank you for the great service we have received from your company; right from providing quotes, taking the order, holding the items until it was convenient for us to take delivery and then delivering all of it when you said you would.
It has been a pleasure dealing with you and we will certainly recommend you to others.
Many thanks once again."
Following on from our telephone conversation earlier this morning I thought it would be helpful if I put the following points in writing.
Firstly, I would just like to say how impressed I have been with your overall customer service. From my very first contact (with Jane Wiltshaw) back in May to today's delivery of my appliances, your staff have all been very helpful, friendly, quick to respond to my questions and flexible in dealing with my order. So, thank you for that.
Secondly, my full order arrived this morning as promised and your driver was equally helpful and courteous."
"Just wanted to say thank youfor the great service you have provided and the great looking appliances."
"I'm thrilled with my new De Dietrich hob and the speed with which it was
delivered and the communication. I will recommend your company."
"This is just to confirm that the goods have been delivered, comfortably within the promised dates, and everything seems to be in good order."
"Just to thanks for the appliances. They seem to be working great. Also thank you for your excellent service."
Thanks for that, and the good service.
My new hood is in place and working.
Please also be advised that now I can actually see properly (courtesy of my new halogen lights), I can confirm that my cooking really does looks as bad as it tastes !!"
Peter H Phillips
"Just to advise you that I have now received both appliances well ahead of schedule. They were unpacked by the delivery men and the packaging removed. Both the fridge and freezer were in excellent physical condition although I have not had the chance to try them yet until they settle. Many thanks for your superb service not to mention the very competitive price. "
I wish to put on record my thanks for the magnificent service that you and your colleagues have provided during our transaction.
We first spoke back in June whilst I was planning a house move and a new kitchen. Even though we would not be placing an order for several months, you went out of your way to ensure I had all the information I requested.
When requiring technical information for my ‘kitchen fitter’ your staff could not have been more helpful. Supplying the information quickly and in a courteous and professional manner.
One of the items ordered, a Bosch Five Burner 900mm wide Hobs, was temporarily out of stock, you offered an alternative. I decided to wait for the Bosch. As Christmas drew near and the snow arrived and a delivery date was missed because of the severe weather, the thought of cooking Christmas dinner on a camping stove did not appeal! I wondered if perhaps I could collect the Hob? But living in Cornwall and the Hob being in Manchester, this was not possible. I telephoned the delivery people who said that with the road conditions delivery would be after Christmas.
The next call was to you, perhaps I could ‘pick up’ a Hob closer to Cornwall? I explained the problem, full house, no Hob, Camping Stove...... ‘Leave it with me’ you said, ‘I’ll be back to you’. In less than 15 minutes you were back with a promise of delivery of a Hob by Wednesday. It’s arrived and will be installed in the morning.
The ‘delivery guys’ also merit a comment. Despite a long day, they were cheerful, friendly and polite.
Oliver, thank you so much. Not only did you supply appliances at a very good price, you also supplied a service which in my view was superb and second to none.
I will, without doubt, recommend you and the company to anyone who requires kitchen appliances.
Thank you once again."
"Dear Jane and Oliver
What a fantastic service you guys give. It was truly amazing what you achieved yesterday. The reason for the urgency is a long story, but needless to say your prompt action saved me a lot of money and hassle.
If you ever want a recommendation, please call on me."
"I have to email to thank you guys for such excellent service.
Paul, Gary, yourself and even the the wonderful delivery guy who not only telephoned twice en route but delivered around 10 minutes past 9!
Not only did you source 14 items and deliver on the said day but at the said time!
I will definitely be using you again when I update my washing machine and tumble drier and will recommend you to friends and family."
"I received the two appliances I ordered form you on Monday and wanted to write to tell you how impressed I was with your delivery process. You phoned to advise me of the delivery date and informed me that it would be an a.m. delivery. On the day the driver phoned me to advise that he would be with me in 30 minutes, and when he turned up he was the most polite, courteous and helpful delivery person anyone could want. Well done."
"Thank you for your last, I have checked your invoice and find it to be correct. I look forward to now receiving the goods,
Please be so kind as to pass on my thanks to Jane who was a great help in helping me to decide which appliance to purchase."
"Thank you so much to Paul who managed to deliver two Caple appliances 25 Oct on time! He was most efficient and very helpful!"
"I want you to know that we are very pleased with the outstanding service your company provided. We sincerely appreciate your responsiveness and the way you conduct business. It is a pleasure to deal with people who know the meaning of efficiency. We have recommended your company to others because of our satisfaction with your service. We have been very impressed with your professionalism.
Please pass on my thank everyone involved. We will definitely will buy from you again."
"I would like to thank you for the excellent service I have received during the purchase of my Neff cooker, both from yourselves and the delivery company."
The delivery arrangements were exactly as you had advised. I was phoned the day before and the driver even phoned us at 7.10 in the morning to confirm that we were expecting him that day. They requested me to examine it and they then brought it into kitchen. The packaging was removed and all taken away in the lorry, which was very useful, and they even took a photo of it before they left.. The driver and his colleague were excellent and very helpful.
I have now used the cooker and am very pleased with it. I hope I wont need to contact anyone during the guarantee period, but feel sure I will get equally good service.
"Apologies for such a belated 'thank you' - we were very impressed and grateful for the swift, efficient, courteous and friendly handling of our order. Having initially ordered through another company and been repeatedly let down on delivery, we were amazed that what others could not do with three weeks' notice you did with three days' notice. You are in our favourites list! Many, many thanks and congratulations on being such model traders."
"I am mailing to let you know how delighted we are with your service. The products arrived safely and look great. We would also like to compliment the delivery drivers who were very friendly and extremely helpful. If they do not work directly for you, perhaps you could pass this on to their company."
"Further to our phone conversation at the end of last week re the missing clamps and sealing strip for the Caple C891C
hob, I am pleased to tell you that the parts arrived by post on Saturday. Thank you very much for the excellent service"
"Just a short note to thank you for your polite customer service and delivery of my new Neff hob.It arrived today Friday 30/4.The driver was very courteous and rang ahead to to advise us when he would be arriving.
I will certainly recommend you to all my friends.Great service even better prices.Once again thank you Oliver"
"Just a brief note to say how refreshing it is to have a delivery on time and made by a polite and helpful delivery driver!"
"A very big thank you for your excellent service, my Quooker tap which you said you would try to get to me by Monday arrived on Friday! Well done, a great - and friendly - service."
"Just wanted to send you a very BIG thank you for the swift delivery of the 2 sinks - they arrived just after noon - fantastic, very grateful."
"Received the sink today and are pleased to report its all fine! Thank you very much for a superb service. I will be returning soon."
"Just had a call from the carriers to say the extractor will be with me on Saturday...hurrah! Thanks for all your help and assistance and apologies for hounding you for the delivery date. I will most certainly be happy to recommend you to my friends but hopefully I wont have anything new to buy for awhile, just to let you recover for a bit!"
"Just to let you know that sinks have fit in really well - granite worktops being fitted Thursday so I just wont know myself! Thank again for very prompt service - cant wait to see the finished productsall together."
"Excellent and such friendly efficient staff too. Gary handled my enquiry/sale and it went really smoothly. Competitive prices too! I shall certainly recommend you to friends/family and would certainly use your company again."
"I just wanted to say how impressed I was with your service when I ordered a franke sink 30.7.09 and it was delivered next day at 8am "
"Thanks Oliver. Oven now working perfectly and warranty arrangements set up. Thanks for your help and great service."
"The cooker hood arrived today, in perfect condition we are delighted. Many thanks."
"My first contact was with Jane. She provided excellent customer service in a polite and friendly manner - hence the order for two ovens and a fridge freezer. These were delivered on time by Neff. I was so impressed that I came back for two sinks and taps for which Jane again gave me a quote. In here absence Gary took over and I placed my order on Friday 30 Oct and they have been delivered this morning Monday 2 November. Gary again was polite and friendly. Thank you for the competitive quotes backed up by excellent service by which you delivered what you promised to deliver on time. I shall recommend you to any friends who are also refurbishing or replacing kitchens."
"Oven arrived on the 4th Feb. Excellent service thank you. We will be looking for a vented type tumble dryer so we will see what you have."
"I just wanted to pass on my sincere appreciation and thanks for the fantastic service you have provided to me. Great product, price and superfast delivery - could not be improved on."
"Just a quick Thank You for the fast delivery of the microwave."
Mark LettinJanet Castle
"I would like to go on record and state how entirely satisfied I was with your organisations service when I recently purchased a Bosch 5 Ring Hob. By way of background, I had tried to order the same product from another company who took my payment and despite 3 follow-up calls were unable to delivery. In fact, I am still awaiting my refund. My confidence was immediately increased when I spoke to an extremely knowledge lady in your sales department. So much so that I went ahead and placed the order. She was able to confirm that the product was in stock and would be delivered by Bosch within a set timeframe. I was not disappointed and despite being in Malaysia on business when the product arrived I was called by the delivery service provider ahead of time and could therefore alert my partner to the prospect of delivery. This was supplemented by an email confirming my order and the delivery date. This to my mind is the confidence that people need when transacting online and your company went the extra mile in my mind but I suspect it is just business as usual for you - thank you and well done. Should I need anything in the future rest assured I will return to your website and I will certainly recommend your service to others. Your website is saved in my favourites section. Thank you so much."
"Just wanted to say a big thank you for coming to my aid and delivering my sink and tap so quickly - you are life savers!!"
Mr & Mrs Harris
"Chimney Hood has arrived! At last my kitchen is complete. Thank you so much for your prompt and efficient delivery service - it actually arrived when you said it would! That is very unusual these days - and so soon after I ordered it too. Will tell everyone I know how wonderful you are!. Regards, Katie"
"Well done, the Benk Store. Your professional service was fantastic - if only all internet sites and companies were as good as you. All your products were so competitive your were the obvious choice - and such quick delivery too. Brilliant - thank you."
"Just a note to say that our oven and hob arrived yesterday and are installed and working. NO excuse for not cooking now! Thanks for your excellent service - we will use you again."
"Fantastic service - thanks a million for being so patient with me - I know I was a challenge but your help and advice was invaluable!"
"I know how nice it is when someone bothers to say thank you instead of moaning - so THANK YOU. Such a painless process from start to finish - I was nervous of buying over the internet - but not now! Thanks for giving me faith - now off to shop some more - I will be back!!"
"Marvellous service. Such quick and efficient delivery service too - a pleasure to buy from you."
"Excellent service. You obviously know what you are doing. My order was dealt with by a very helpful chap for whom nothing was too much trouble! And my microwave is already here - just 5 days after my call. Thank you Benk."
"My wife and myself would like to thank you for your professional service. The order has been delivered by very helpful delivery drivers and your helpfulness and communication all through has been great. We will certainly recommend you to everyone we know! Thank you again - Regards, Mr and Mrs Baker"
" What excellent service! Thank you. Goods arrived and old appliances taken away by very helpful chaps. We are most impressed with such a speedy delivery! Best wishes Andy"